2018 Memberships FAQs

Please find a number of Frequently Asked Questions below to help with understanding our 2018 GIANTS Netball Memberships.

Can’t find a relevant answer? Feel free to send your enquiry to giantsmembership@netballnsw.com. Don’t forget to check back here regularly for updates.

As at 30 November 2017

How do I renew my GIANTS Netball Membership for 2018?

The renewal period for Foundation Members to retain their seats for 2018 has NOW CLOSED. If you missed the renewal period or have any questions, please contact the Membership Team on giantsmembership@netballnsw.com or by calling (02) 9951 5000 during business hours.

How do I become a Member for the first time?

Memberships are available for purchase now by CLICKING HERE.

Can I pay for my Membership/s in instalments?

UPDATED: 15/01/2018

Yes, in 2018 GIANTS Netball Members will be able to renew their Memberships using Debit Success.

Your Membership will be paid across six monthly instalments. These instalments will commence in November 2017 and finish in April 2018. For a full list of Debit Success terms and conditions, CLICK HERE.

Please note, if you sign up on or after Monday 15 January, you will be required to pay the value of all combined instalments prior to your start date .

Can I choose where my Membership seats are located for 2018 home games?

Renewing Members were given priority to keep their existing seats and request any upgrades or changes to these during the renewal process.

Please note: While all attempts will be made to ensure preferred seating requests are actioned, it may not be possible for all cases.  All Members who are successful in obtaining an upgrade or seating change will be contacted. Should you not hear from us, it means we were unable to accommodate your request.

For any new Members, your seats will be allocated in the Category you have purchased into by the Membership Team on a first come, first served basis. You will receive information about where those seats are situated once you receive your 2018 Membership pack.

When will I receive my personalised Membership Card and Pack?

Membership cards and packs are expected in January 2018. Please note: there is a 28 day turnaround from when you sign up/renew your Membership until you receive your packs.

Tracking information will be emailed to all Members to be able to track your pack as it makes its way to you.

Gift certificates will be available for GIANTS Netball Members should the Membership be a Christmas gift – please contact the membership for more information giantsmembership@netballnsw.com.

What is the definition of a Family Membership?

2018 GIANTS Netball Family Memberships must consist of two (2) Adults and two (2) Junior Members or one (1) Adult and three (3) Junior Members. Junior members must be under the age of 15 as of the 1 January 2018.

Who is eligible for a Concession Membership?

Persons holding a current Seniors Card, Pensioners Card or Full-Time Student Card. It is a condition of these concessions that if requested you agree to present your concession identification card upon entry to the venue. Note: Health Care Cards are not accepted as a form of concession.

How old are Junior Members?

To qualify for a Junior Membership, you must be under the age of 15 as of the 1 January 2018.

Children under the age of four (4) are permitted free entry if sitting on the knee of a paying adult/guardian.

How can I subscribe to receive GIANTS Netball emails?

2018 GIANTS Netball Members will automatically receive their official Members’ EDM via the email address provided at the time of signing up.  If you wish to opt-out, please unsubscribe through the email you have received – however the Club strongly advises against this action, as many important messages are communicated through these emails.

You can also register for the General Public eNewsletter by CLICKING HERE.

My contact details have changed. How do I update them?

To update your details, visit the GIANTS Netball Members Portal and make any necessary updates. If you have any challenges, please contact the GIANTS Netball Membership team to update:

EMAIL | giantsmembership@netballnsw.com

What is the $3.95 Service & Handling fee?

Ticketek have introduced a $3.95 Service & Handling fee on all membership transactions. This fee is charged to all 2018 Membership transactions, regardless of payment method.

Where will GIANTS Netball home games be played?

GIANTS Netball will play seven (7) home games in 2018; four (4) games located within Sydney Olympic Park (two (2) at Quaycentre (formerly Sydney Olympic Park Sports Centre) and two (2) at Qudos Bank Arena), one (1) home games at AIS Arena in the Australian Capital Territory. For the first time, we’ll also be taking two (2) games to the new International Convention Centre in Sydney’s CBD. A full list of fixtures can be found on the GIANTS Netball website.

Still have questions?
If your question has not been answered above, please email giantsmembership@netballnsw.com and we will endeavour to answer your questions with 24–48 hours. Thanks for your understanding during this busy period.

If the matter is urgent please call the Netball NSW office during business hours on (02) 9951 5000.

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